TERMS OF SERVICE

Terms of Service – ahqone.com

1. Acceptance and Modification of Agreement

1.1 Accessing, registering, or using this website constitutes your acknowledgment that you have read, understood, and agreed to be bound by these terms.

1.2 We reserve the right to unilaterally modify these terms. Material changes will be announced via website notice or email notification. Continued use constitutes acceptance of the updated terms.

2. Account and Order Management

2.1 Account Registration

  • You must provide your real name, email, and valid payment information. Impersonation or automated bulk registration is prohibited.
  • You are responsible for all activities under your account. If unauthorized access is detected, immediately contact customer service to freeze the account.

2.2 Order Validity

  • Orders require payment verification (1-3 business days) and stock confirmation before taking effect.
  • Customized products require design confirmation within 24 hours after payment.

2.3 Pricing and Taxes

  • Displayed prices are FOB (Free On Board) and exclude:
    • Import duties/VAT
    • Cross-border bank fees (~1.5%-3%)
    • Customs clearance fees

3. Shipping and After-Sales Service

3.1 International Shipping

  • Default carriers: DHL Express (3-7 business days) / EMS (7-20 business days)
  • Customs delay resolution procedures apply

3.2 Return & Exchange Policy

TypePeriodConditionsCost Responsibility
Non-customized7 daysUnworn, tags intact, original packagingCustomer covers return shipping
Quality defects48 hoursProvide unboxing video + 5 defect photosWe cover shipping both ways
Wrong/missing items14 daysProvide shipping label + package weight proofWe cover shipping both ways

This document constitutes the complete Terms of Service for ahqone.com. Please print or save a copy for your records.