AHQONE Jewelry International Return Policy

Thank you for choosing AHQONE Jewelry! To ensure that you have a pleasant shopping experience, please read our international return and refund policy carefully.

1. Return Application Time Limit

  • Contact us via within 3 days of package receipt
  • Include order number and detailed return reason
  • Document product condition with photos/video immediately upon receipt

2. Return Process

Contact Customer Service

Email request to within 3 days of receipt

Obtain Return Documentation

Approved returns receive shipping labels within 24hrs

Return Shipment

Items must be returned within 20 days of label receipt

Tracking Information

Provide valid tracking number immediately after shipment

Critical Deadlines:

  • Return requests must be initiated within 3 days
  • Shipments must be postmarked within 20 days

3. China Warehouse Returns

Initial Documentation

Submit clear product photos/videos with return request

Address Verification

Use provided warehouse-specific return address

International Shipping

Select traceable courier service (DHL/UPS/FedEx)

Final Inspection

Warehouse quality confirmation within 7 business days

Special Requirements:

  • China returns must use specified warehouse address
  • International shipping proof must be retained

4. Shipping Cost Responsibility

  • Buyer-caused returns: Full shipping cost responsibility
  • Merchant errors: Full cost coverage by AHQONE
  • Quality issues: Partial reimbursement after verification

Note: Minor cosmetic variations (color/texture/size) do not qualify for free returns

5. Refund Protocol

  • Complete product inspection within 7 business days
  • Original payment method refund processing
  • Customs duty responsibility remains with buyer

Condition Requirements:

  • Unused condition with original packaging
  • No alterations or damage

Customer Support

Contact us at

AHQONE Jewelry appreciates your understanding and cooperation!