FAQ

AHQONE announcement: The relevant policies of this site are being improved, please wait patiently for updates. If you have any questions,

Refund

Domestic Returns

We want you to be happy with your purchase. AHQ ONE must be contacted within 3 days of delivery of your package if you intend to return your purchase.

Pieces must be returned back to us within 5 days from the receipt of return label. If AHQ ONE is not contacted within 3 days, and/or we do not receive the items back no refund will be issued.

You must contact us immediately once you receive your package to notify us of any problems regarding the condition of the piece.

All returned items must be in the same condition as when you received it including all of the original packaging. No items will be accepted for return if it is damaged, worn, or altered.Contact us at [email protected] to arrange a return.

International Returns

We want you to be happy with your purchase. AHQ ONE must be contacted within 3 days of delivery of your package if you intend to return your purchase.

Pieces must be returned back to us within 5 days from the receipt of return label. If AHQ ONE is not contacted within 3 days, and/or we do not receive the items back no refund will be issued.

You must contact us immediately once you receive your package to notify us of any problems regarding the condition of the piece.

Please click this link for details of international return policy

Shipping & Orders

Quick Facts

Your order may take 24-48 hours to process, once your order has been processed you will receive an email with the shipping confirmation and tracking.For details, please click here

Standard

Cost: All items are shipped from China via international express.For details, please click here

International

Shipping charges apply to all international purchases. Price will be quoted based on value, destination and location availability by carrier. Please call or e-mail prior to placing an order for shipping fees and to verify shipping is available at your location.For details, please click here

Shipping & Returns

Complimentary Service

For orders over $1,000 we offer complimentary sizing if the process and size requested is possible for that particular piece.

Sizing requests can be made via email or as an order note in your shopping cart.

Sizing takes approximately 5 business days to complete and are processed in the order received.

During an appointment we are happy to provide a professional ring fitting to confirm your size.

Sizing is at the discretion of Wilson’s Estate Jewelry.

We also provide one complimentary stone tightening/prong assessment within the first year of purchasing an engagement ring with us.

Payment

jewelry identification

Authenticity, antiquity, decorative periods, vintages and or circa dating are determined to the best of our ability based on materials incorporated, methods of manufacture, design, hallmarks and signatures, lapidary techniques, technological developments and consultation of our extensive reference library and materials. Dating and period attributions are not an exact science as decorative periods frequently overlap and borrow influences from one another.

All works are evaluated by our live gold, silver and jewellery video scholars.