Premium Jewelry Expertise
International Return & Refund Policy
Transparent. Secure. Customer-Focused
How To Return
01
Return Application Time Limit
We understand that your first impression matters. That’s why we’ve made the return process as simple and customer-friendly as possible.
- Contact us via email within 3 days of package receipt
- Include order number and detailed return reason
- Document product condition with photos/video immediately upon receipt
01
02
Return Process Steps
Our streamlined return process ensures your satisfaction and peace of mind with every purchase.
- Contact Customer Service: Email request to [email protected] within 3 days of receipt
- Obtain Return Documentation: Approved returns receive shipping labels within 24 hours
- Return Shipment: Items must be returned within 20 days of label receipt
- Tracking Information: Provide valid tracking number immediately after shipment
02
03
China Warehouse Returns
Special procedures for international returns to our China warehouse ensure maximum efficiency and security.
- Initial Documentation: Submit clear product photos/videos with return request
- Address Verification: Use provided warehouse-specific return address
- International Shipping: Select traceable courier service (DHL/UPS/FedEx)
- Final Inspection: Warehouse quality confirmation within 7 business days
03
Shipping Cost Responsibility
| Return Type | Responsibility | Details |
|---|---|---|
| Buyer-Caused Returns | Buyer bears full cost | Changed mind, size issues, personal preference |
| Merchant Errors | AHQONE bears full cost | Wrong item sent, damaged in shipping, defective product |
| Quality Issues | Partial reimbursement | After verification by warehouse quality team |
Important Note on Cosmetic Variations
Minor cosmetic variations such as color nuances, texture differences, or size variations within normal manufacturing tolerances do not qualify for free returns. Each piece of jewelry is unique and handcrafted—minor variations are part of the luxury jewelry experience.
Refund Protocol
Refund Processing Steps
- Complete product inspection within 7 business days
- Refund processed to original payment method
- Customs duty responsibility remains with buyer
- Refund confirmation sent via email with tracking details
✓
Condition Requirements
- Unused Condition: Product must be in original, unused state
- Original Packaging: All original packaging and materials must be included
- No Alterations: Product must not have been altered, resized, or modified
- No Damage: No customer-caused damage or wear is acceptable
📋
Return Timeline
Day 1-3
Initial Contact & Documentation
Upon receiving your jewelry, immediately inspect and document its condition with clear photos or videos. Contact our customer service at [email protected] within 3 days with your order number and detailed reason for return.
Day 4
Return Approval & Label Generation
Our team reviews your request and provides approval within 24 hours. You’ll receive a prepaid shipping label and detailed return instructions tailored to your location.
Day 5-20
Return Shipment Period
You have 20 days from receiving the return label to ship the item back. Package carefully, use the provided label, and select a traceable courier service (DHL, UPS, or FedEx). Keep all tracking information safe.
Day 21-27
Inspection & Verification
Our warehouse team performs a comprehensive quality inspection to verify the condition of the returned item. This process typically takes 7 business days. You’ll receive updates via email.
Day 28+
Refund Processing
Upon successful verification, your refund is processed to the original payment method. Depending on your financial institution, the refund may take 3-5 additional business days to appear in your account.
⏰ Critical Deadlines
Within 3 Days
Return requests must be initiated within 3 days of receiving your package. This ensures we can process your request promptly and efficiently.
Within 20 Days
Shipments must be postmarked within 20 days of receiving your return label. Late submissions may not be processed.
7 Business Days
Warehouse quality confirmation takes approximately 7 business days. We’ll keep you updated on your return status throughout.
📋 Special China Warehouse Requirements
Specified Warehouse Address
China returns must exclusively use the warehouse-specific return address provided in your return approval email.
International Shipping Proof
Retain all international shipping documentation. You’ll need valid tracking numbers and courier confirmation for verification.
High-Quality Documentation
Submit clear, high-resolution photos and videos showing the complete product condition and all packaging materials.
Questions? We’re Here to Help
Get in Touch
[email protected]
We’re committed to responding to all inquiries within 24 hours.
Our team is ready to assist you with any questions about our return policy.
